General
CBL Fastenings uses your personal data:
- for legitimate business reasons to provide goods and services to you;
- to make a tailored website available to you;
- to verify your identity;
- for crime and fraud prevention, detection and related purposes;
- with your implicit agreement, to contact you electronically about promotional offers and products and services which we think may interest you;
- for market research purposes – to better understand your needs;
- to enable Simply Beautiful Print to manage customer service interactions with you through
- to manage any registered customer account(s) that you hold with us on our CRM system (Customer Relationship Management) and accounting software.
CBL Fastenings Promotional Communications
CBL Fastenings uses your personal data for electronic marketing purposes (with your explicit consent).
CBL Fastenings aims to update you about products & services which are of interest and relevance to you as an individual.
You have the right to opt out of receiving promotional communications at any time, by:
- making use of the simple “unsubscribe” link in emails
- contacting CBL Fastenings via the contact channels set out in this Policy.
Customer Accounts
When you contact CBL Fastenings, by phone, email or online form you will be set up with a customer account on our CRM. The CRM enables the team at CBL Fastenings to work together and process your enquiries efficiently. If an enquiry is made through one of our online contact forms, cookies on the website may associate your IP address with your contact details in our CRM. This enables data to be collected directly from about your browsing activity on the CBL Fastenings Website and your responses to marketing communications. The results of this analysis, together with other demographic data, allows us to ensure that you are contacted with information on products and offers that are personalised and most relevant to you. CBL Fastenings is in the process of working with its CRM provider to provide the optional facility to disable these cookies. In the meantime, if you do not wish this data to be collected please make your enquiries by phone or email.
Sharing data with third parties
– Our service providers and suppliers
In order to make certain services available to you, we may need to share your personal data with some of our service partners. These include IT, delivery and marketing service providers.
CBL Fastenings only allows its service providers to handle your personal data when we have confirmed that they apply appropriate data protection and security controls. We also impose contractual obligations on service providers relating to data protection and security, which mean they can only use your data to provide services toCBL Fastenings and to you, and for no other purposes.
– Other third parties
Aside from our service providers, CBL Fastenings will not disclose your personal data to any third party, except as set out below. We will never sell or rent our customer data to other organisations for marketing purposes.
We may share your data with:
- credit reference agencies where necessary for card payments;
- governmental bodies, regulators, law enforcement agencies, courts/tribunals and insurers where we are required to do so: –
- to comply with our legal obligations;
- to exercise our legal rights (for example in court cases);
- for the prevention, detection, investigation of crime or prosecution of offenders; and
- for the protection of our employees and customers.
International transfers
To deliver products and services to you, it is sometimes necessary for CBL Fastenings to share your data outside of the European Economic Area. This will typically occur when service providers are located outside the EEA or if you are based outside the EEA. These transfers are subject to special rules under data protection laws.
If this happens, we will ensure that the transfer will be compliant with data protection law and all personal data will be secure. Our standard practice is to use ‘standard data protection clauses’ which have been approved by the European Commission for such transfers.
How long do we keep your data?
We will not retain your data for longer than necessary for the purposes set out in this Policy. Legally, different retention periods apply for different types of data. The longest we will normally hold any personal data, once any legitimate business activity has stopped, is 6 years.