Returns Policy
At CBL Fastenings, we want you to be completely satisfied with your purchase. If you’re not happy with your items – whether bought in-store or online – we’re here to help.
- Returning Unwanted Items
If you change your mind or no longer need an item:
- Timeframe: Returns are accepted within 28 days of purchase (in-store) or delivery (online orders).
- Condition: Items must be unused, in their original packaging, and in a resalable condition.
- Proof of Purchase: Please provide your receipt or order confirmation.
In-Store Returns:
- Timeframe: Bring your item(s) to our shop with your proof of purchase within 28 days
- Condition: Items must be unused, in their original packaging, and in a resalable condition.
- Refunds will be issued to the original payment method.
- We will charge a 25% restocking charge
⚠️ We do not accept returns for custom, special order, or made-to-measure items unless they are faulty.
Online Returns:
- Contact us at sales@cblfastenings.co.uk or call 01323 325319 to arrange a return.
- Items must be securely packaged and returned at your own cost unless faulty.
- Once received and inspected, we’ll issue a refund within 5–7 working days less a 25% restocking charge.
- Faulty or Incorrect Items
We take quality seriously. If you’ve received a faulty, damaged, or incorrect item:
- Please contact us within 7 days of receiving the item (online) or of purchase (in-store).
- Provide details and, if possible, include a photo of the issue.
Resolution Options:
- Replacement
- Exchange
- Full refund (including any delivery charges)
- Exchanges
- Available in-store or via our online returns process.
- Subject to stock availability.
- How to Contact Us
In-store address:
Unit 2, Apex Enterprise Park, Apex Way, Diplocks Way, Hailsham, East Sussex, BN27 3WA
Customer Service (Online Orders):
Email: sales@cblfastenings.co.uk
Phone: 01323 325319
Opening Hours: Mon–Fri, 8am–5pm
We reserve the right to refuse returns if items do not meet the above criteria. Your statutory rights are not affected.