Unless we have at our discretion agreed to grant credit terms, goods must be paid for at the time of order. Credit terms granted may be withdrawn or altered by us at any time. Without notice. If we consider that a Buyer’s creditworthiness is impaired or because of late payments, we may at our absolute discretion and without prejudice to our rights against the Buyer, suspend performance of our obligations under the contract or treat the contract as repudiated by the Buyer. Goods will be invoiced when ready for dispatch. When goods are to be delivered in instalments, each instalment will rank as a separate contract and payment is to be made accordingly. A defect in any delivery instalment shall not entitle a Buyer to suspend, reduce or refuse to make payment in respect of any instalment. The Buyer shall not be entitled to withhold payment of any amount payable under the contract to us because of any claim the Buyer might have under Term 7 or otherwise.

These terms only will govern sales by us unless we expressly agree in writing to any variation. A contract is not made between ourselves and a Buyer until we have accepted his order (whether resulting from quotation or ours or not). We trade online with the best of intentions to fulfil every order diligently, professionally and without malice or intent to harm or cause damage or loss to any customer. However, we also trade with goals to make profits to allow us to continue providing the best of service to all our customers. With this in mind, we absolutely retain the right to refuse an order for WHATEVER REASON. If we decide that it is unfeasible to fulfil your order for any reason, we will refund your money immediately by the SAME method that it was originally paid to us. The time it takes for the money to be credited back to you will depend on your card provider or payment facilitator. We will advise you that we have done so from our side. Please bear in mind that our regular office hours are Monday through to Friday from 8.00AM to 5.00PM so we will respond to your order during these times if we have to advise you of a cancellation of your order

General CBL Fastenings uses your personal data: for legitimate business reasons to provide goods and services to you; to make a tailored website available to you; to verify your identity; for crime and fraud prevention, detection and related purposes; with your implicit agreement, to contact you electronically about promotional offers and products and services which we think may interest you; for market research purposes – to better understand your needs; to enable Simply Beautiful Print to manage customer service interactions with you through to manage any registered customer account(s) that you hold with us on our CRM system (Customer Relationship Management) and accounting software. CBL Fastenings Promotional Communications CBL Fastenings uses your personal data for electronic marketing purposes (with your explicit consent). CBL Fastenings aims to update you about products & services which are of interest and relevance to you as an individual. You have the right to opt out of receiving promotional communications at any time, by: making use of the simple “unsubscribe” link in emails contacting CBL Fastenings via the contact channels set out in this Policy. Customer Accounts When you contact CBL Fastenings, by phone, email or online form you will be set up with a customer account on our CRM. The CRM enables the team at CBL Fastenings to work together and process your enquiries efficiently. If an enquiry is made through one of our online contact forms, cookies on the website may associate your IP address with your contact details in our CRM. This enables data to be collected directly from about your browsing activity on the CBL Fastenings Website and your responses to marketing communications. The results of this analysis, together with other demographic data, allows us to ensure that you are contacted with information on products and offers that are personalised and most relevant to you. CBL Fastenings is in the process of working with its CRM provider to provide the optional facility to disable these cookies. In the meantime, if you do not wish this data to be collected please make your enquiries by phone or email. Sharing data with third parties – Our service providers and suppliers In order to make certain services available to you, we may need to share your personal data with some of our service partners. These include IT, delivery and marketing service providers. CBL Fastenings only allows its service providers to handle your personal data when we have confirmed that they apply appropriate data protection and security controls. We also impose contractual obligations on service providers relating to data protection and security, which mean they can only use your data to provide services toCBL Fastenings and to you, and for no other purposes. – Other third parties Aside from our service providers, CBL Fastenings will not disclose your personal data to any third party, except as set out below. We will never sell or rent our customer data to other organisations for marketing purposes. We may share your data with: credit reference agencies where necessary for card payments; governmental bodies, regulators, law enforcement agencies, courts/tribunals and insurers where we are required to do so: – to comply with our legal obligations; to exercise our legal rights (for example in court cases); for the prevention, detection, investigation of crime or prosecution of offenders; and for the protection of our employees and customers. International transfers To deliver products and services to you, it is sometimes necessary for CBL Fastenings to share your data outside of the European Economic Area. This will typically occur when service providers are located outside the EEA or if you are based outside the EEA. These transfers are subject to special rules under data protection laws. If this happens, we will ensure that the transfer will be compliant with data protection law and all personal data will be secure. Our standard practice is to use ‘standard data protection clauses’ which have been approved by the European Commission for such transfers. How long do we keep your data? We will not retain your data for longer than necessary for the purposes set out in this Policy. Legally, different retention periods apply for different types of data. The longest we will normally hold any personal data, once any legitimate business activity has stopped, is 6 years.

You have the following rights: the right to ask what personal data that we hold about you at any time, subject to a fee specified by law (currently £10); the right to ask us to update and correct any out-of-date or incorrect personal data that we hold about you free of charge; and (as set out above) the right to opt out of any marketing communications that we may send you. If you wish to exercise any of the above rights, please contact us using the contact details at the bottom of this page.

FAQs Archive | Page 2 of 3

Q: How do I return an unwanted item?

You will need to call our sales office: 01323 325319 and we will issue you with a returns number and send you a returns form to complete to return with your unwanted item. You will be responsible for packing and postage costs and we ask that you use Royal Mail tracked delivery service to be delivered to us on a working day (Mon - Fri) Our office and warehouse isn't open at the weekends to accept returns via courier. [fusion_button link="https://cblfastenings.co.uk/cbl-fastenings-return-form/" title="" target="_self" link_attributes="" alignment_medium="" alignment_small="" alignment="" modal="" hide_on_mobile="small-visibility,medium-visibility,large-visibility" sticky_display="normal,sticky" class="" id="" color="default" button_gradient_top_color_hover="" hue="" saturation="" lightness="" alpha="" button_gradient_top_color="" button_gradient_bottom_color_hover="" button_gradient_bottom_color="" gradient_start_position="" gradient_end_position="" gradient_type="" radial_direction="" linear_angle="180" accent_hover_color="" accent_color="" type="" bevel_color="" bevel_color_hover="" border_top="" border_right="" border_bottom="" border_left="" border_radius_top_left="" border_radius_top_right="" border_radius_bottom_right="" border_radius_bottom_left="" border_hover_color="" border_color="" size="" padding_top="" padding_right="" padding_bottom="" padding_left="" fusion_font_family_button_font="" fusion_font_variant_button_font="" font_size="" line_height="" letter_spacing="" text_transform="" stretch="default" margin_top="" margin_right="" margin_bottom="" margin_left="" icon="" icon_position="left" icon_divider="no" hover_transition="none" animation_type="" animation_direction="left" animation_color="" animation_speed="0.3" animation_delay="0" animation_offset=""]RETURN FORM[/fusion_button]